Pre-Order Terms

Last updated: July 4, 2026

Family Crumbs can be purchased before the service is generally available. These Pre-Order Terms supplement our Terms of Service and our Refund & Cancellation Policy and explain how paying early affects your plan year and your refund rights. The short version: pre-ordering never shortens your rights — no clock starts until the service does.

Your plan year starts at launch, not at payment

If you purchase before Family Crumbs is generally available, your collecting-plan year begins on the date the service becomes available to you — not on the date you pay. You receive the full year of active status you paid for, starting the day you can actually use it.

Your refund windows also start at launch

The refund windows in our Refund & Cancellation Policy run from the date the service becomes available to you. The 30-day full-refund window on your $60 collecting-plan charge begins only once the service is available to you, not when you paid.

Cancel any time before launch

You may cancel your pre-order and receive a full refund of everything you paid, at any time before the service becomes available to you, for any reason. Once the service is available, the standard 30-day rule takes over — so there is never a moment where a pre-order leaves you without a path to a full refund.

If we don't launch

If we do not launch the service, we will refund everything you paid, in full — you do not need to ask by any deadline, and we will contact you to arrange it.

How refunds are issued

Refunds go back to your original payment method, typically within 5–10 business days.

How to reach us

hello@familycrumbs.com · CV Software LLC, P.O. Box 651, Webster, NY 14580, United States · We aim to respond within 2 business days.