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Refund & Cancellation Policy

Last updated: July 10, 2026

Family Crumbs has two prices, and each has its own simple refund rule:

  • The collecting plan — $60 per year, per book project. Refundable in full within 30 days of any charge.
  • Printed books — $79 per copy, charged only when you order a print. Refundable any time until the book is sent to print.

Because each printed book is a one-of-a-kind, personalized product, whether your book has been sent to print is the dividing line that determines your options. The details, including the exceptions in your favor, are below.

The two charges, and what they buy

The collecting plan ($60/year) gives one book project a year of active status: inviting family contributors, weekly recipe prompts, and full use of the software to collect, edit, arrange, and preview your book.

  • Renewing is opt-in — we never charge you without asking. Before your year ends, we'll ask whether you want to extend. If you don't, nothing is charged.
  • If your plan lapses, your project pauses; it is not deleted. Everything stays saved and viewable, and you can reactivate any time at the annual price.

Printed books ($79 per copy, US shipping included) are charged only when you order a print. A finished book never needs an active plan — additional copies are always $79, subscription-free.

Refunds — the collecting plan ($60)

  • You may request a full refund of any $60 charge within 30 days of that charge — no questions asked — provided no book from that project has been sent to print in that period.
  • You can do this yourself, no email required: log in to your account and open Account Settings — within the first 30 days of a charge you can cancel your plan and request the refund right there. (Prefer email? hello@familycrumbs.com works too.)
  • Each charge has its own 30-day window. A renewal you regret is refundable within 30 days of the renewal, independent of earlier years.
  • Pre-orders: if you paid before Family Crumbs launched, your 30 days start when the service becomes available to you — not when you paid. And if we don't launch, you get every penny back, full stop.
  • After 30 days we don't offer cash refunds on the plan, but contact us — we can often transfer the remaining plan time to another family member or apply it to a different book project.

Refunds — printed books ($79)

Every book order goes through a preview-and-approve step: you receive a digital proof of the complete book and must explicitly approve it. Approval is what sends the book to print, and it is your confirmation that the content, spelling, photos, and layout are correct as shown.

  • Before the book is sent to print: full refund of the $79, any time, for any reason.
  • After the book is sent to print: because each book is personalized and made to order, the $79 is not refundable — except where the book is defective or damaged (see below). This is standard for custom, made-to-order goods.

A refund is not available after printing for:

  • Content errors you approved in the proof (typos, a wrong date, a missing recipe you could have added before approving);
  • A change of mind after approval;
  • Color appearing different from your screen (see our Disclaimers — printed color naturally varies and is not a defect).

Defects, damage, and reprints

We stand behind our production quality:

  • Free reprint or replacement (our error): If a book arrives with a manufacturing or fulfillment defect — binding failure, printing defect, missing/blank pages, a discrepancy between your approved proof and the printed book, or transit damage — we will reprint and reship it at no cost to you. Report it within 14 days of delivery with photos to hello@familycrumbs.com.
  • Corrections after approval (your error): If you spot a mistake you approved, simply fix it in the app (with an active plan) and order a corrected copy for $79.

Cancelling your plan

Because renewals are opt-in, there is no auto-renewal to cancel — decline the extension (or do nothing) and your plan simply ends at the end of the year you paid for, with no further charges. Your project pauses and your content stays saved. If you want out earlier than that, the 30-day refund rule above applies to your most recent charge — and within those first 30 days you can cancel and request the refund yourself from Account Settings in the app.

If we can't deliver

If we are unable to produce or ship your book within the timeframe stated in our Shipping Policy, we will notify you and give you the choice to consent to a new timeframe or cancel for a full refund, consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule.

How refunds are issued

Refunds go back to your original payment method, typically within 5–10 business days.

How to reach us

hello@familycrumbs.com · CV Software LLC, P.O. Box 651, Webster, NY 14580, United States · We aim to respond within 2 business days.