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Shipping Policy

Last updated: July 5, 2026

Fulfillment

Family Crumbs books are printed on demand and shipped by our print partner, Lulu, and its print network. We do not hold inventory; each book is produced individually after you approve it.

When your book ships

Your book enters production only after you approve it for printing (see our Refund & Cancellation Policy). After approval:

  • Production/printing: up to 14 business days — though it is usually much less.
  • Transit: based on the shipping option you select at checkout, which shows the estimated delivery window for your destination.

Estimated total time from approval to delivery is the production time above plus the transit time for the shipping option you select. These are estimates, not guarantees, and may be affected by carrier delays, holidays, and printer volume.

Shipping destinations

We currently ship to the United States and select international destinations. Available destinations and rates are shown at checkout.

Shipping costs

  • US standard shipping is included in the book price.
  • Expedited or international shipping is calculated at checkout based on destination and method.

Correct shipping address

You are responsible for providing a complete and accurate shipping address. Books returned or lost due to an incorrect or incomplete address you provided are not eligible for a free reprint; a replacement copy can be ordered at the standard $79.

Tracking

When available, a tracking number is emailed to you once your book ships.

Lost, delayed, or damaged in transit

  • Damaged in transit: Report within 14 days of delivery with photos to hello@familycrumbs.com; we will reship at no cost (see our Refund & Cancellation Policy).
  • Lost in transit: Contact us and we will work with the carrier to locate or replace your book.
  • Delays: Carrier delays are outside our control, but we will help you track and resolve them.

International orders — customs, duties, and taxes

For international shipments, import duties, taxes, and customs fees are the recipient's responsibility and are not included in the book or shipping price. Customs processing may add to delivery time.

If we can't ship on time

If we cannot ship within the timeframe stated here, we will notify you and offer the choice to accept a revised date or cancel for a full refund, consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule.

Who we are

Family Crumbs is operated by CV Software LLC, P.O. Box 651, Webster, NY 14580, United States ("Family Crumbs," "we," "us"). Questions about this policy: hello@familycrumbs.com — we aim to respond within 2 business days.